Privacy Policy

This Privacy Policy explains how Coded Text ("we", "us") collects, uses, and protects information when you use our website and services, including virtual phone number rentals, SMS/OTP verification, social account listings, and social growth services.

1. Information We Collect

• Account information: name, username, email address, and password (stored hashed, never in plain text).
• Profile information: optional details you add, such as phone number, address, or profile photo.
• Transaction data: deposit and purchase history, wallet balance, and the metadata needed to process payments (amount, currency, payment method, reference numbers). We do not store full card numbers or crypto private keys - those are handled directly by our payment processors.
• Usage data: IP address, browser/user agent, and pages visited, used for security, fraud prevention, and diagnosing issues.
• Social login data: if you sign in with Google, Facebook, or GitHub, we receive your name, email address, and a unique provider ID from that provider, used only to create or log in to your account.

2. How We Use Your Information

• To create and manage your account, and to provide the services you purchase.
• To process deposits and withdrawals through our payment partners.
• To send account-related notifications (deposit confirmations, SMS code arrivals, order updates) and, if you opt in, service updates.
• To detect and prevent fraud, abuse, and unauthorized access - including bot-protection checks (reCAPTCHA or Cloudflare Turnstile) on the login and registration forms, where enabled.
• To comply with legal obligations.

3. Third-Party Services We Use

We share the minimum data necessary with the following categories of third-party service providers so they can perform their function:

• Payment processors: Paystack, Flutterwave, KoraPay, Ercaspay, Stripe, and/or NOWPayments (for cryptocurrency), depending on which are enabled - to process your deposits.
• Social login providers: Google, Facebook, and/or GitHub, if you choose to sign in using one of these - solely to authenticate you.
• Bot protection: Google reCAPTCHA or Cloudflare Turnstile, if enabled, to verify that form submissions are from a human.
• SMS/phone and email rental providers: the upstream virtual number/SMS and temporary email providers that actually supply the numbers, codes, and mailboxes you rent.
• Exchange rate data: a currency conversion API used only to calculate display prices; no personal data is sent to it.

Each of these providers has its own privacy policy governing how it handles data once shared with it.

4. Cookies

We use cookies and similar technologies to keep you signed in, remember your preferences (such as display currency or theme), and protect against cross-site request forgery. You can disable cookies in your browser, but some parts of the Service may not work correctly without them.

5. Data Retention

We retain account and transaction data for as long as your account is active, and for a reasonable period afterward to comply with legal, tax, and fraud-prevention obligations. You may request deletion of your account by contacting us; some transaction records may be retained where required by law.

6. Your Rights

Depending on your location, you may have the right to access, correct, or request deletion of your personal data, and to object to or restrict certain processing. To exercise these rights, contact us using the details below.

7. Children's Privacy

The Service is not directed to individuals under 18. We do not knowingly collect personal information from children.

8. Security

We use industry-standard measures - including encrypted connections, hashed passwords, and access controls - to protect your data. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above.

10. Contact

Questions about this Privacy Policy can be sent to hello@codedtext.com.